SambaNova Support and Documentation

Our expert support team is committed to working closely with you to provide the right resources
and advice to help you succeed on your AI journey.

Support

Get expert assistance, access our knowledge base, open a new support case, or check the status of an existing one. Login credentials required.*

Documentation

A broad set of resources to help you augment your organization’s AI and ML expertise. Login credentials required.**

Contact

Fill-in a brief form so we can quickly get you on your way to receiving the information and assistance you need.

*Access the SambaNova Support Cloud

To access the support cloud, you will first need:

  1. A valid SambaNova Systems Cloud Identifier. If you do not have a Cloud Identifier, or your Systems Administrator does not know it, please contact your SambaNova sales representative.

  2. To register with SambaNova Systems’ Single Sign-On here.

  3. Have your Systems Administrator open a case requesting you be given access to the Support Cloud.

If you need assistance with any of the above steps, contact us.

Please note: Support case service level agreements are subject to contract terms.

**Access the SambaNova Documentation

To access the documentation, you will first need:

  1. A valid SambaNova Systems Cloud Identifier. If you do not have a SambaNova Systems Cloud Identifier, or your Systems Administrator does not know it, please contact your SambaNova sales representative.

  2. To register with SambaNova Systems’ Single Sign-On here.

If you need assistance with any of the above steps, contact us.

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